FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
SHIPPING
How much does shipping cost?
Shipping costs are calculated based on your order and destination and are displayed at checkout. We also offer free standard U.S. shipping on orders of $50 or more.(Since you currently have the $50 free-shipping threshold.)
Where do you ship to?
We ship worldwide! 🌎
Miss Fancy Boutique ships throughout the United States and to select international destinations worldwide. Shipping rates and estimated delivery times are calculated based on your destination and will be displayed at checkout.
Please note that international orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges, when applicable, are the responsibility of the customer.
How long does it take to process my order?
Orders are typically processed within 1–3 business days before shipping.
During launches, holidays, or high-volume periods, processing may take a little longer.
Once your order ships, you’ll receive a confirmation email with tracking information.
How do I track my order?
Once your order has been shipped, you’ll receive a shipping confirmation email with your tracking information. Simply click the tracking link in the email to follow your package’s journey.
Please allow up to 24–48 hours for tracking information to update after your order has been shipped. If you’re having trouble tracking your order, contact us at hello@missfancyboutique.com and we’ll be happy to help. 💕
Will I have to pay customs or duties on international orders?
International orders may be subject to customs duties, taxes, or import fees determined by your destination country. These charges are not included in your order total and, when applicable, are the customer’s responsibility.
What happens if my package is lost or delayed?
If your tracking hasn’t updated or your package appears to be significantly delayed, please contact us at hello@missfancyboutique.com. We’ll help you review the tracking information and determine the appropriate next steps.
Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to update your shipping address. We’ll do our best to make the change before your order is fulfilled, but we cannot guarantee changes once an order has been processed or shipped.
RETURNS
How do I return an item?
We accept eligible returns within 14 days of delivery. To start a return, please contact us at hello@missfancyboutique.com with your order number and the item(s) you’d like to return.
Items must be unworn, unused, and in their original condition and packaging. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Please note that earrings, gift cards, clearance/final-sale items, and personalized items (if applicable) are not eligible for return.
Once your return is received and inspected, we’ll notify you regarding your refund. 💕
How long does it take to process my return?
Once we receive your return, please allow 3–5 business days for us to inspect and process it. If your return is approved, your refund will be issued to your original payment method.
Please keep in mind that your bank or credit card provider may require additional time to post the refund to your account. You’ll receive a confirmation once your refund has been processed. 💕
Can I exchange for a different item?
We don’t offer direct exchanges at this time. If you’d like a different item, you may return your eligible item within 14 days of delivery and place a new order for the item you’d prefer.
This helps ensure your desired item doesn’t sell out while your return is being processed. All returned items must meet our return eligibility requirements. 💕
ORDERS & PAYMENTS
Can I change or cancel my order?
We begin processing orders as quickly as possible. If you need to change or cancel your order, please contact us at hello@missfancyboutique.com as soon as possible with your order number.
We’ll do our best to accommodate your request; however, once an order has been fulfilled or shipped, we’re unable to make changes or cancel it.
Please double-check your order details, including your items and shipping address, before completing checkout.
Can I use more than one discount code?
Only one discount code may be used per order unless otherwise stated. Some promotions may be eligible to combine automatically at checkout. If a discount code cannot be combined with another offer, Shopify will apply the eligible discount according to the promotion terms.
What payment methods do you accept?
We accept a variety of secure payment methods, which will be displayed at checkout based on your location and eligibility. All payments are securely processed through our checkout.
Available payment options may vary by customer and destination.
My discount code isn't working what should I do?
Please double-check that your discount code was entered correctly and that your order meets the promotion requirements. Some codes may have expiration dates, minimum purchase requirements, product exclusions, or limits on how many times they can be used.
If your code still isn’t working, contact us at hello@missfancyboutique.com before completing your purchase, and we’ll be happy to help.
When will I be charged for my order?
Your payment will be processed when you place your order. Once your payment is successfully completed, you’ll receive an order confirmation by email with your order details.
If your payment is declined or cannot be processed, your order may not be completed. Please check your payment information or try another available payment method.
I placed an order but didn’t receive a confirmation email. What should I do?
Order confirmation emails are typically sent shortly after your purchase is completed. If you don’t see yours, please check your spam or junk folder and make sure the email address entered at checkout is correct.
If you still can’t find your confirmation, contact us at hello@missfancyboutique.com with your name and order details, and we’ll be happy to help. 💕
PRODUCTS & JEWELRY
What materials is your jewelry made from?
Our jewelry is available in a variety of materials and finishes, which may vary by piece. Please refer to the individual product description for specific material information whenever available.
We’re committed to providing stylish pieces you can enjoy while giving you accurate information about each item.
How should I care for my jewelry?
To keep your Miss Fancy pieces looking their best, avoid prolonged exposure to water, perfumes, lotions, oils, and harsh chemicals.
We recommend applying perfumes and lotions before putting on your jewelry and gently wiping your pieces with a soft, dry cloth after wearing them. Store your jewelry separately in a pouch or dry place to help prevent scratching, tangling, and unnecessary wear.
For more information, please visit our Jewelry Care page.
Will my jewelry tarnish?
How jewelry wears over time can vary depending on the material, finish, frequency of wear, exposure to moisture and chemicals, and individual body chemistry.
Proper care and storage can help preserve the appearance of your jewelry for longer. Please check the individual product description for material-specific details.
Can I wear my jewelry in water?
We recommend removing your jewelry before showering, swimming, exercising, or prolonged exposure to water unless the individual product description specifically states otherwise.
Keeping your pieces dry can help preserve their finish and appearance.
How should I store my jewelry?
Store your jewelry in a clean, dry place away from direct sunlight, moisture, and humidity. We recommend keeping pieces separately in their jewelry pouches when possible to help prevent scratching, tangling, and contact with other pieces.
Are your jewelry pieces hypoallergenic?
Materials vary between products, so we do not make a blanket hypoallergenic claim for all Miss Fancy jewelry. If specific material information is available for a piece, it will be included in the product description.
If you have a known metal sensitivity or allergy, please review the product details carefully before purchasing.
How do I know what size a piece is?
Measurements and sizing information will be included in the individual product description whenever applicable. Please review the product details before ordering to make sure the piece is right for you.
Are the colors shown online accurate?
We do our best to photograph and display our products as accurately as possible. However, colors and finishes may appear slightly different depending on lighting, photography, and your device or screen settings.